ALL ORDERS FREE SHIPPING ON US within US States. (Continental U.S only)
When will my order ship?
Orders with Priority Shipping will ship out same day or next business day.
The shipping estimator provided at check out will take our warehouse processing times into consideration when providing estimation dates. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.
What shipping methods do you offer?
We offer Priority Shipping. Orders over $20 shipped within the Continental United States qualify for Free Priority Shipping. Orders shipped via Priority Shipping are typically shipped within one to two business days and arrive in 2 to 3 business days. To determine shipping days, begin with the first business day after your order is shipped. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays. Original shipping is non-refundable once shipped.
Will my package require a signature?
Packages with a subtotal of $550 or higher will be shipped with a signature required for delivery. Eligible customers will be offered the option to opt out of a signature required where order totals exceed $550. Customers who opt out of required signatures assume total responsibility for lost, stolen or damaged packages.
How do I track my package?
Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24 business hours of shipment.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a E-Gift Card or Exchange.
Please be sure to send your item(s) back in full accordance with our return policy:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and all original tags must be attached in the same condition.
Additional non-returnable items:
Fashion Bags / Clutches / Wallets
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a E-Gift card will automatically be sent to your email within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a E-Gift card refund yet, first check your email again.
If you’ve done all of this and you still have not received your E-Gift card refund yet, please contact us at sales@FashionHouseUSA.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items, prices ending in $.00, $0.25, $0.75, and $0.85 cannot be refunded or exchanged.
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.