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Return & Exchange Policy

Return & Exchange Policy

Returns 🗓️
We accept returns for any reason before 14 days of the delivery date. All items must be unworn, unwashed, and have original tags attached. Items must be free of stains, makeup, deodorant, or wear. NOTE: E-Gift Cards, Bodysuits, swimwear, lingerie, and clothing with undergarments are FINAL SALE and are non-returnable.

Store Credit Only 💳 
All returns will be refunded via store credit in the form of an E-Gift Card code. Please include the packing slip so we know to who we need to issue the store credit.

Damaged Items 💔
Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email sales@fashionhouseusa.com for assistance before returning.

Lost Items 📦
Fashion House USA is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Return drop-offs are not accepted at our Distribution Center or corporate office. Please do not send your purchase back to the manufacturer.

Inspection 🔎
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and an E-Gift card will automatically be sent to your email within 2 business days. If you haven’t received a E-Gift card refund yet, first check your email again. If you’ve done all of this and you still have not received your E-Gift card refund yet, please contact us at sales@FashionHouseUSA.com.

Return Address 🏢
To return your product, you should mail your product to 1016 Towne Ave Unit #210, Los Angeles, CA. 90021, United States

Return Label 
🏷️
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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